FAQ & conditions
Working in direct contact with the customer is a pleasure and tailor-made commissions are accepted. The colored glazes used for stoneware and porcelain pieces are custom made by mixing the raw mineral powders, so textures and tonalities can be decided in concert with the client.
The objects will be manufactured after receiving the order, keeping the
model’s references, its colours and dimensions. Given the unrepeatability of the forming method they will differ slightly from the
images provided. Crazing and small irregularities may appear as part of the artistic nature of the work and should be embraced.
CUSTOM ORDERS Custom orders take approximately
6- 8 weeks to complete.
SALES TAX Sales tax is 21% and collected on orders.
SECURITY All credit card transactions are conducted on a level 1 SSL encrypted server.
SHIPPING & HANDLING COSTS Shipping costs for orders shipped within Europe are based on the order amount and calculated automatically by the shopping cart.
SHIPPING METHODS Orders within Europe are shipped via the ParcelParcel platform with tracking and insurance.
SHIPPING TIME All orders will be processed within 3 to 5 business days. Shipping usually takes 2 to 7 business days.
RETURNS All sales are considered final. If there is a problem with your order please send an email at [email protected]. In the unlikely event of damage during shipment, it is important that you keep all of the original product & packaging and notify me within 2 days of receipt to arrange replacement.